Contents
About company :
PhonePe Hiring Operations Associate 2025 : PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India’s first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company’s vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.
Job Description :
- Expiration date: March 18, 2025
- Location: India
- Job Title: Operations Associate, VKYC
- Salary: 7 LPA
- Qualification: BCA/MCA / BCS/BSC / BE/BTECH
We are looking for specialists for the VKYC Team. As a specialist, your primary responsibility will entail completing video KYC to our customers and you will continuously look for outstanding and exciting ways to improve their experience. A successful operations associate should be highly organized and have a versatile skill set to support a variety of different business functions with a diverse range of tasks. Operations associates perform a diverse range of duties including administrative tasks to support the efficiency of daily business operations.[PhonePe Hiring Operations Associate 2025 ]
Culture
At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!
Key Responsibilities:
- Act with integrity & think customer-first in every interaction
- Handle cases which involves video calling
- Follow specified process guidelines defined for the process
- Build customer trust through their interaction
- Ability to meet hourly & daily productivity goals
- Leverage internal processes and resources to drive resolution
- Recommend process improvement [PhonePe Hiring Operations Associate 2025 ]
Qualifications :
- Have excellent written and verbal communications
- Have good learnability
- Be an active listener and deal well with objection
- Have strong customer orientation and ability to adapt/respond to different scenarios
- Be a team player, flexible and open to feedback
- Ability to multitask, prioritize, and manage time effectively
- Should be able to speak in English and Hindi
- Graduation (10+2+3) is Mandatory
- 0 – 1 years of work experience in a customer facing role
- Multilingual skills (spoken + written) in South Indian languages are preferred [PhonePe Hiring Operations Associate 2025 ]
PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)
- Insurance Benefits – Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
- Wellness Program – Employee Assistance Program, Onsite Medical Center, Emergency Support System
- Parental Support – Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
- Mobility Benefits – Relocation benefits, Transfer Support Policy, Travel Policy
- Retirement Benefits – Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment
- Other Benefits – Higher Education Assistance, Car Lease, Salary Advance Policy
Services Provide by PhonePe :
1. Payment Gateway
- Accept online payments via UPI, credit/debit cards, and wallets.
- Supports seamless checkout experiences for websites and apps.
2. PhonePe Business Account
- Register as a merchant and receive payments digitally.
- Access transaction history and settlements.
3. QR Code Payments
- Get a PhonePe QR code for your blog’s business to receive payments from customers.
4. PhonePe Switch
- Integrate your blog’s services or e-commerce store within the PhonePe app for better visibility.
5. Payouts and Fund Transfers
- Automated vendor, employee, and partner payouts.
- Instant bank transfers via UPI or IMPS.
6. PhonePe Ads & Marketing
- Advertise your blog or services on the PhonePe app for a wider audience reach. [PhonePe Hiring Operations Associate 2025 ]
Application Link
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