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About Company
Wipro Hiring System Engineer: Wipro is Hiring Software Engineer 2025 Limited is a globally recognized leader in technology services and consulting, delivering innovative solutions to businesses worldwide. Headquartered in Bengaluru, India, Wipro operates in over 60 countries and has a workforce of more than 250,000 employees. The company is at the forefront of digital transformation, artificial intelligence, cloud computing, cybersecurity, and IT consulting. Wipro’s customer-centric approach, combined with its commitment to sustainability and corporate social responsibility, makes it a preferred employer in the tech industry.
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Job Description
- Position: System Engineer
- Location: Chennai
- Experience: 3.5 – 5.5 LPA
- Eligibility: Bachelor’s degree in science/IT/Computer Science or equivalent.
- Salary : 0 – 1 Year [Wipro Hiring System Engineer]
Requirements
- Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills.
- Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies.
- Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support
- Answer incoming calls and respond to customers emails in timely manner.
- Manage and resolve customer complaints.
- Identify and escalate issues to supervisors as and when needed.
- Provide product and service information to customers.
- Research required information using available resources and Offer Solution to customers.
- Research, identify, and resolve customer complaints using applicable software.
- Route calls and tickets to appropriate resources and Domains who can best support he user,
- Document all call information according to standard operating procedures.
- Recognize, document, and alert the management team of trends in customer calls.
- Create SOPs for new Issues and resolution given.
- Complete call logs and reports.
- Excellent communication skills [Wipro Hiring System Engineer]
