Contents
About company :
PTC Hiring Associate Product Analyst : PTC (NASDAQ: PTC) unleashes industrial innovation with award-winning, market-proven solutions that enable companies to differentiate their products and services, improve operational excellence, and increase workforce productivity. With PTC, and its partner ecosystem, manufacturers can capitalize on the promise of today’s new technology to drive digital transformation.
Job Description :
- Expiration date:April 19, 2025
- Location:India
- Job Title:Associate Product Analyst
- Salary:6 LPA
Will be responsible for providing efficient and professional support to PTC’s Global customers during India business hours by applying product knowledge on PTC’s PLM product – Windchill with increasing autonomy for clarifying, troubleshooting, communicating, and documenting solutions for medium to advanced customer issues. Also responsible for active participation in contributing and evolving the PTC Knowledgebase by authoring technical articles by capturing best practices, troubleshooting methodologies and resolution. [PTC Hiring Associate Product Analyst]
The individual will be part of a highly experienced and energetic Windchill PLM support team located in Pune, India and will support customers across Asia. The candidate will help to deliver technical solutions and help customers who will develop best in class products and realize the value of the PLM solutions.[PTC Hiring Associate Product Analyst]
Your Role:
Provide technical assistance to customers, investigate thoroughly on the issues reported for PTC’s products and address related questions.
Guide or provide general best practices following quality management procedures.
Utilize PTC’s case management tool to log issues, track associated status and related activities following the Service level targets.
Create, improve and publish knowledge articles for re-use by PTC customers, employees and other relevant stakeholders.
Opportunities to train, mentor, as well as participate in training programs.
Candidate must demonstrate a willingness to be proactive as well as to be independent in order to take new challenges and initiatives.
Identify and recommend product and support training opportunities for the support team.[PTC Hiring Associate Product Analyst]
Your Impact:
Will be responsible to accelerate PTC’s customer’s success following quality management guidelines and to above and beyond the expectations when possible by providing Technical Expertise and knowledge that helps customers achieve business outcomes with PTC Software
Your Team:
The individual will be part of a highly experienced and energetic Windchill PLM support team located in Pune, India and will support customers across North America.
The candidate will deliver technical solutions and help to customers who will develop in class products and help them realize the value of the PLM products or solutions provided by PTC.[PTC Hiring Associate Product Analyst]
Job Responsibilities :
- Provide support services to assist customers and field staff with the configuration and troubleshooting of installation and functionality issue with Windchill Products.
- Provide a customer centric service through their understanding of the customers’ issue, knowledge of PTC products, and comprehension of Support Services processes.
- Developing expert level knowledge of the Windchill installation and functionality issue and keep PTC Knowledgebase evolved.
- Creating software configurations, duplicating issues, troubleshooting, investigation of technical problems and tracking the resolution of those problems in collaboration with other PTC departments like R&D and QA as well as communicating the same to customer.
- Focus on own professional development and occasional teaching or mentoring of other team member with increasing experience and provide valuable input to Technical Support projects and/or functional teams.
- Assist in the creation and implementation of technical training and documentation related to the above topics
- Collaborate with other offices worldwide to provide first class support for mission-critical customers.[PTC Hiring Associate Product Analyst]
Preferred Qualifications:
- Bachelor’s degree in Computer Science, Information Systems, Mechanical or similar fields.
- 0-2 years’ experience in a similar support services or software development field i.e. hands on/practical/business environment that utilizes technical and soft skills
- Object oriented programming background using Java
- Strong verbal and written English communication skills
- Experience with Windows and UNIX Operating Systems
- Experience / exposure to relational database technologies (Oracle, MS SqlServer, etc.)[PTC Hiring Associate Product Analyst]
Application Link
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